3M Achieves Efficient Utilization of Resources with Akkodis Scalable Client Service Solution
Business Challenges
3M is an industrial conglomerate with multiple sites, geographically dispersed across UK, including Northern Ireland. Distance to sites meant that customer service was difficult to maintain without excessive fixed costs. 3M needed to ensure efficient utilization of its resources, with the ability to scale up for large projects.
Our Solution
Akkodis introduced a fully managed desktop support service, using a fixed team of engineers supplemented by additional talent resources from the wider support teams. This team could be flexed up or down depending on client demand. Akkodis’ premises were then used to schedule, build, and decommission assets from 3M UK. This service included the secure deletion of client data prior to the disposal of all assets.
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