Support Executive

Contractor

Houston,, Texas

21 Apr 2025

    Akkodis is seeking a Support Executive for a Contract job with a client in Houston, TX. The ideal candidate will have strong troubleshooting skills, expertise in desktop/laptop hardware, and proficiency in Win 10/11 and MS Office, with responsibilities in incident resolution and device management.

     

    Rate Range: $35/hour to $45/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

     

    Support Executive job responsibilities include:

    • Providing second-line investigation and diagnosis of incidents.

    • Resolving and closing incidents/service requests within allocated timelines.

    • Logging relevant incident/service request details in the ITSM tool.

    • Communicating with clients regarding incident progress.

    • Managing hardware/software maintenance and support.

    • Coordinating with clients, IT support groups and third-party providers.

    • Ensuring compliance with IT policies and Quality Health Safety Environment (QHSE) standards.

    • Performing IMAC (Install, Move, Add, Change) for end-user hardware.

    • Assisting with IT security issues and virus elimination.

    • Managing hardware inventory and logistics.

     

    Desired Qualifications:

    • Bachelor's degree in IT, Computer Science, or a related field.

    • 3+ years in IT support, service desk, or technical support roles.

    • Strong knowledge of desktop/laptop hardware, troubleshooting, and imaging.

    • Proficiency in Windows 10/11, MS Office, and Mac OS.

    • Experience with ITSM tools like ServiceNow for incident tracking and resolution.

    • Solid understanding of Active Directory, networking, and system administration.

    • Experience in handling hardware, software, and mobile device management (BYOD).

    • Excellent communication skills, both written and verbal, for client interactions.

    • Ability to work independently and manage multiple tasks efficiently.

     

    If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Jitendra.Kumar@akkodisgroup.com



    Pay Details: $35.00 to $45.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    • The California Fair Chance Act
    • Los Angeles City Fair Chance Ordinance
    • Los Angeles County Fair Chance Ordinance for Employers
    • San Francisco Fair Chance Ordinance