Desktop Support Engineer

Contractor

Wilmington, Delaware

08 Apr 2025

    Akkodis is seeking a Desktop Support Engineer for a Contract job with a client in Wilmington, DE (Hybrid). The ideal candidate must have a comprehensive understanding of PC hardware, software, and operating systems to effectively manage technical support and resolve issues.

     

    Rate Range: $37/hour to $49/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

     

    Desktop Support Engineer job responsibilities include:

    • Provide comprehensive support for desktop hardware, software, operating systems, and applications.

    • Install, configure, and upgrade desktops, laptops, mobile devices, and associated peripherals.

    • Support and troubleshoot printers, including network configuration, driver installation, and vendor coordination for repairs.

    • Provide onsite and remote technical assistance to end users, ensuring timely issue resolution.

    • Manage ticket queues, ensuring tickets are resolved and closed within the defined service level agreement (SLA).

    • Coordinate with Level 3 support and vendors for service enhancements, maintenance, and hardware repairs.

    • Develop and maintain standard configuration, documentation, and procedural guidelines (KB, SOPs).

    Desired Qualifications:

    • Bachelor’s degree in information technology, Computer Science, or related field.

    • Minimum 3 years of experience in desktop support or IT technical support roles.

    • Strong knowledge of Windows 10/11 OS, Android OS, Mac OS, and MS Office applications.

    • Experience with Active Directory, DNS, Group Policy, Networking, and basic LAN/WAN troubleshooting.

     

    If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at shubham.vasishtha@akkodisgroup.com



    Pay Details: $37.00 to $49.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    • The California Fair Chance Act
    • Los Angeles City Fair Chance Ordinance
    • Los Angeles County Fair Chance Ordinance for Employers
    • San Francisco Fair Chance Ordinance