Desktop Support Engineer

Contractor

Rockford, Illinois

08 Apr 2025

    Akkodis is seeking a Desktop Support Engineer for a Contract job with a client in Rockford, IL (Hybrid). The ideal candidate must have a comprehensive understanding of PC hardware, software, and operating systems to provide effective support.

     

    Rate Range: $37/hour to $49/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

     

    Desktop Support Engineer job responsibilities include:

    • Install, configure, and maintain desktops, laptops, mobile devices, and associated peripherals.

    • Provide technical support for hardware, software, operating systems, and applications, ensuring timely resolution of issues.

    • Manage desktop/laptop upgrades, refreshes, and ensure systems are configured according to specifications.

    • Troubleshoot and resolve printer issues, including network configuration, driver installation, and coordinating repairs with vendors.

    • Manage the ticket queue and ensure all tickets are resolved within the defined service level agreement (SLA).

    • Collaborate with Level 3 support teams and vendors for system enhancements, upgrades, and complex issue resolution.

    • Provide remote and onsite IT support for users, including disaster recovery and emergency response at local sites.

     

    Desired Qualifications:

    • Bachelor’s degree in information technology, Computer Science, or related field.

    • Minimum 3 years of experience in desktop support or IT technical support roles.

    • Strong knowledge of Windows 10/11 OS, Mac OS, and MS Office, with experience in LAN/WAN troubleshooting and Wi-Fi configuration.

    • Experience with Active Directory, Group Policy, printer support, and familiarity with ITIL processes for managing incidents and service requests.

     

    If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at vipin.singh@akkodisgroup.com



    Pay Details: $37.00 to $49.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    • The California Fair Chance Act
    • Los Angeles City Fair Chance Ordinance
    • Los Angeles County Fair Chance Ordinance for Employers
    • San Francisco Fair Chance Ordinance