IT Support level 2 / Field ICT - German speaking (m/f/d)

• Implement installation and configuration instructions.  
• Analyze error messages and inquiries, resolve complex malfunctions/requests (remotely and on-site), and implement possible workarounds.  
• Establish escalation procedures according to directives.  
• Ensure and monitor the availability of hardware, software, and the network.  
• Maintain an inventory of hardware, software, and network components.  
• Develop simple scripts and applications for individual users on workstation systems and mobile devices.  
• Assist in resolving interface and conversion issues with standard and universal application software.  
• Prepare, install, and maintain workstation systems, peripherals, mobile devices, network components, and communication tools, as well as their software and interfaces.  
• Repair or replace defective devices.  
• Relocate and expand workstation systems.  
• Receive and address hardware, software, network, and communication issues.  
• Identify, isolate, and repair failures.  
• Coordinate activities with suppliers, consultants, and support partners.  
• Coordinate tasks between users and IT services.  

Company Details

Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. 

Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. Akkodis is part of the Adecco Group.

Candidate Profile

Specialist in ICT with CFC or CompTIA+ and CompTIA Network+ certifications (certificate).

MS Azure Fundamentals certification (certificate).

Knowledge of German at least at level C1 (diploma).

Driver's license (copy of the license).

On-site availability during office hours (08:00 - 17:30).